Shipping policy

Shipping destinations

TailMotive is initially focused on customers in the United States. Available destinations, product eligibility, and any shipping charge are calculated at checkout before payment. An address is eligible only when checkout presents a delivery option.

Processing and delivery

Processing and delivery timing can vary by product, fulfillment location, carrier, and destination. TailMotive does not currently publish one universal delivery-time promise. Any estimate displayed at checkout or in an order communication is an estimate rather than a guarantee.

Order updates and tracking

Order updates are sent to the email address used at checkout. When tracking is provided by the carrier or fulfillment partner, it will be included in an order update. Some orders may arrive in more than one package.

Address changes

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after fulfillment has started, and customers are responsible for entering a complete and accurate delivery address.

Delays, loss, or damage

If an order is delayed beyond an estimate we provided, we will communicate available options. For a package that appears lost or arrives damaged, contact snyderandvice@gmail.com with the order number and relevant photos or details so we can investigate with the fulfillment partner or carrier.

Returns

Shipping charges, return eligibility, and any return-shipping responsibility are governed by our Return and Refund Policy.