Refund policy

Return & Refund Policy

At TailMotive, we want you to be happy with your purchase. If something isn’t right, please contact us and we’ll do our best to make it right.

30-Day Return Policy

We accept eligible returns requested within 30 days of delivery.

To qualify for a standard return, your item must:

  • Be unused and in the same condition you received it

  • Be clean and free of pet hair, dirt, stains, odors, or damage

  • Include all original parts and accessories

  • Be returned in its original packaging when reasonably possible

  • Include proof of purchase or your TailMotive order number

Because our products are intended for use around pets and vehicles, items that have been heavily used, soiled, damaged after delivery, or returned in an unsanitary condition may not be eligible for a refund.

Starting a Return

Before sending anything back, please contact us at:

snyderandvice@gmail.com

Include:

  • Your full name

  • Order number

  • Item you would like to return

  • Reason for the return

  • Photos of the item if there is a defect, damage, or incorrect product

If your return is approved, we will provide return instructions and the applicable return address.

Please do not send a return to an address shown on your package without first contacting us.

Items returned without prior authorization may not be accepted.

Return Shipping

For returns caused by a change of mind, ordering the wrong item, vehicle-fit issues where accurate product measurements were provided, or other reasons unrelated to an error by TailMotive, the customer is responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable.

We strongly recommend using a trackable shipping service when returning an item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives:

  • Damaged

  • Defective

  • Missing important components

  • Different from the product you ordered

contact us as soon as possible at snyderandvice@gmail.com.

Please include your order number and clear photos or video showing the problem.

If we confirm that the item arrived damaged, defective, or incorrect, we may provide, depending on the circumstances:

  • A replacement at no additional cost

  • A full or partial refund

  • Another appropriate resolution

For confirmed errors or defects attributable to TailMotive or our fulfillment process, you will not be required to pay return shipping when a return is necessary.

Vehicle Fit and Measurements

Customers are responsible for reviewing all listed product dimensions and fit information before ordering.

For products such as the RoadDeck™, we strongly recommend measuring your vehicle's rear seating area before purchase.

A product not fitting because the listed measurements were not checked is treated as a standard return rather than a defective product.

Non-Returnable Items

The following items generally cannot be returned:

  • Items returned more than 30 days after delivery

  • Items showing excessive use or wear

  • Products covered in pet hair, mud, stains, bodily fluids, or strong odors

  • Items damaged through misuse, improper installation, accidents, or neglect

  • Items missing major components

  • Gift cards

  • Products marked as final sale at the time of purchase

This does not limit any rights you may have under applicable law for defective, misrepresented, or otherwise legally protected purchases.

Exchanges

The fastest way to receive a different product is generally to return the eligible item and place a new order after your return is approved.

If you received the wrong item because of an error on our part, contact us and we will work with you to arrange a replacement.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Your bank, credit card company, or payment provider may require additional time to process and post the refund after it has been issued.

Shipping costs may be deducted from refunds when the customer is responsible for return shipping or when a non-refundable shipping charge applied to the original purchase.

Cancellations

If you need to cancel or change an order, contact us as quickly as possible at snyderandvice@gmail.com.

We cannot guarantee that an order can be changed or canceled after it has entered fulfillment.

If the order has already shipped, you may need to follow the normal return process after receiving it.

Lost or Missing Packages

If tracking shows that your package has not arrived within the expected delivery period, contact us at snyderandvice@gmail.com with your order number.

We will review the tracking information and work with the carrier or fulfillment provider when appropriate.

If an order cannot be delivered within the promised shipping timeframe and a legally required cancellation or refund right applies, TailMotive will honor those requirements.

Refunds for Orders That Never Ship

If we are unable to ship your order within the timeframe promised at checkout or in our Shipping Policy, we will contact you when required and provide available options, which may include accepting the delay or canceling the order for a refund.

Contact Us

Questions about returns, exchanges, damaged items, or refunds can be sent to:

TailMotive
Email: snyderandvice@gmail.com

Please include your order number whenever contacting us about an existing purchase.